1. The Service
MadagascarCRM provides software that helps moving companies capture leads, build estimates, schedule jobs, communicate with customers, and collect payments. We may update, improve, or change features over time.
2. Accounts
You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account and for your team members’ use of the Service. You must be authorized to act on behalf of the company you register.
3. Free trial & billing
- New accounts may start with a 14-day free trial. No charges are made until the trial ends and you choose a paid plan.
- Paid plans are billed in advance on a monthly or annual basis. Fees are non-refundable except where required by law.
- You can cancel at any time; cancellation takes effect at the end of the current billing period.
- Usage-based charges from telephony or payment providers (e.g., per-message or per-transaction fees) may apply in addition to your plan.
4. Acceptable use
You agree not to:
- Use the Service to send unlawful, deceptive, or unsolicited messages.
- Violate any applicable law, including telemarketing, messaging, and privacy laws.
- Infringe others’ intellectual-property or privacy rights.
- Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.
- Resell or provide the Service to third parties without our consent.
5. Your data
You retain all rights to the data you put into the Service (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide the Service. Our handling of personal information is described in our Privacy Policy.
6. Messaging & telephony compliance
Calling and texting features are powered by third-party carriers and are subject to laws such as the TCPA and carrier requirements like A2P 10DLC registration. You are responsible for obtaining the consent required to contact your leads and customers, honoring opt-outs, and complying with all applicable regulations. We may suspend messaging that violates these rules.
7. Third-party services
The Service integrates with third parties (such as Twilio, Stripe, and Google). Your use of those services is governed by their terms, and we are not responsible for them.
8. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Estimates and calculations produced by the Service are aids, not guarantees; you are responsible for your own pricing and quotes.
9. Limitation of liability
To the fullest extent permitted by law, MadagascarCRM will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim.
10. Termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these terms or use the Service in a way that risks harm to others. On termination, your right to use the Service ends and we will handle your data as described in the Privacy Policy.
11. Changes
We may update these terms. If we make material changes, we’ll update the date above and notify you where appropriate. Continued use after changes take effect means you accept them.
12. Governing law
These terms are governed by the laws of the United States and the state in which MadagascarCRM is established, without regard to conflict-of-law rules.
13. Contact
Questions about these terms? Email legal@mdgcrm.com.
This document is provided for transparency and does not constitute legal advice. We recommend having counsel review it for your jurisdiction before relying on it.